Questions and answers about our products, services, and renting them online


How many mobile toilets do I need?

This depends partly on aspects such as how many guests you’re expecting or how long you’ll need the mobile toilets. You are also welcome to use our cabin calculator, which you will find below the additional equipment of each toilet cabin. Of course we will also be happy to advise you individually. Please don’t hesitate to get in touch.

How much is a DIXI® toilet?

If you’re renting as a private customer, follow a few simple steps to obtain a quote for renting a portable toilet – also known as DIXI® toilets. The rental price depends on a few different factors. Use this link to calculate your individual price. Enter the intended use: choose between renting for a private construction site or a party. All you have to do now is enter your ZIP code – and the price will appear instantly. Select the number and type of portable toilets you require, and place an  online order for your DIXI® toilet..

What are the delivery and collection times?

Deliveries are made Mondays to Fridays, from approx. 6 a.m. to 6 p.m. Occasionally – for logistical reasons – your toilet(s) may be delivered up to three days before your desired delivery date. Collections are scheduled for a future round. If your order is delivered earlier than agreed, or if TOI TOI & DIXI is unable to collect the toilets on the agreed date for logistical reasons, you will not incur any additional costs.

What is included in the rental price?

What are the dimensions of a portable toilet or a DIXI® toilet?

Our portable toilets are the perfect size: large enough for comfort, small enough to fit anywhere.

Dimensions for TOI® Water portable toilets:

Dimensions for DIXI® B portable toilets:

Dimensions for DIXI® Mini portable toilets:

For exact details on the dimensions of our various portable toilet models, please see the respective product pages. 

What optional extras can I book?

When do I have to pay?

When you receive the invoice, please transfer the balance to the bank account stated on the invoice. Alternatively, you can issue us with a direct debit authorization. On request we will send you the form for authorizing a direct debit.

Are there any additional costs for the disposal of sewage waste?

This service is included in the rental price. After collection, we will dispose of sewage waste in accordance with the respective laws.

Can I protect the mobile toilet against damage or theft by third parties?

Yes. Book our liability exemption package against damage by third parties (vandalism) and theft.

Can I attach my own stickers to the mobile toilet?

Unfortunately, that’s not permitted.


What should I bear in mind?

To summarize: you can use our sanitary trailers virtually anywhere and everywhere. Nonetheless, there are certain things you should bear in mind. In general, our sanitary trailers will need to be connected to a fresh water supply (½" GEKA coupling), a standard power network (230 V), and a suitable sewage network (NW 100 HT pipe). Normally, an official permit is required in order to dispose of sewage legally. Contact your local waste management company and ask for more details. In general, these permits can be obtained quickly and easily. Any surface which is firm and level – and suitable for a conventional trailer – is suitable for our containers. Supports can be used to compensate for small bumps.

How much is it to rent a sanitary trailer?

The rental price for a sanitary trailer depends on a number of factors – how long you need it, how far it needs to be transported, how often you would like it cleaned, and how many optional features you choose. Thanks to our national service network, we are able to offer swift, straightforward service, and flexible delivery times – even at short notice. Our consultants will be happy to make you a quote based on your individual requirements and can generally name a price very quickly.

Can I collect the rented sanitary trailer myself?

In principle, our trailers and containers are also available for self-collection. However, you will need to take various factors into account. Our sanitary trailers differ in weight and size. Not every towing vehicle is suitable for each type of sanitary container.You may also need a special driving license or towing license. TÜV NORD has listed the different driving license categories here: TÜV Nord

Does the price include installation and disassembly?

Our service technicians will be happy to install and disassemble our sanitary containers for you. This service is available on request. Our technicians are highly experienced and can respond flexibly to different conditions at different sites.


Can containers be extended outwards or upwards?

Yes, that’s possible. That’s one of the big advantages of building with modular systems. Container facilities can be extended outwards or upwards at any time, as required. Surplus container facilities can also be removed at any time. However, please note that the foundation/substructure must meet the necessary requirements in order to add containers at a later date. TOI TOI & DIXI offers this service for a surcharge.

How many levels are possible with container facilities?

Containers can be stacked up to three high.

Can I still have windows and external and internal doors installed later on?

No problem – each wall element has built-in windows and doors, and can easily be removed and replaced with a different window/door element.

Will I require planning permission to set up the mobile facilities?

In general, planning permission will be required for any building project. Local regulations differ, but in general you can simply inform the building authorities of your intention to install a rental container for a specified period of time.

Who needs to apply for planning permission?

The customer or their architect is responsible for obtaining planning permission.

What documents does TOI TOI & DIXI supply for planning permission applications?

Once you have confirmed the order, we will send you a planning application package for your container facilities. This includes:

If required:

Is the roof accessible and can it bear loads?

All our containers have accessible roofs. However, they are not suitable for storing materials. With the exception of snow, they are not designed to bear loads.

Are workplace regulations adhered to?

Yes. Our containers conform to workplace regulations for offices and breakrooms, provided the rooms are furnished and equipped in accordance with the respective guidelines. Workplace regulations stipulate that the temperature inside a rental container may not exceed a certain level during the summer months. For a fee, we can provide air conditioning units in order to meet this requirement.

Who insures the rental property?

TOI TOI & DIXI offers liability insurance.

This covers the following risks:

It does not cover:

Depending on the claim and the rental unit (single container), a deductible of €750 will apply for the lessee.

If you take out your own insurance cover for the rental property, you must furnish us with evidence of the respective policy.

How many containers can be connected to each other through current loops?

What connections are required?

How are the containers heated?

Our containers are fitted with electric heaters. Alternatively – and subject to a charge – you can opt for an energy-saving split AC system which will both heat and cool the container.

Is an air conditioner available as well?

AC (standalone or split) can be supplied for multipurpose containers.

Can the multipurpose containers also be supplied with furniture and other fittings?

TOI TOI & DIXI offers a wide range of optional fittings such as: tables, chairs, filing cabinets, lockers, and kitchenettes.

Are there different sanitary containers?

TOI TOI & DIXI has various different types of sanitary containers in their portfolio. Find out more about the individual fittings and features on the respective product pages.

How are the containers transported?

Containers are delivered and collected by a crane vehicle. Size of delivery vehicle: Length of truck approx. 11 m / with trailer approx. 19 m Width of truck with load approx. 3 m / Truck with side support during unloading approx. 9 m Height of truck with container approx. 4 m Weight of truck incl. container approx. 22 t / with trailer incl. container approx. 30 t max. unloading height approx. 8 m

When do deliveries and collections take place?

Deliveries and collections are made Mondays to Fridays, 7 a.m. to 4 p.m. Subject to a charge, we will be happy to deliver and collect on a Saturday or Sunday from 7 a.m. to 4 p.m.

Is weekly cleaning of the containers included in the price?

Weekly cleaning is not included in the rental price. However, depending on the location in question, we will be happy to quote you for cleaning the container and supplying consumable supplies (toilet paper, soap, paper towels).


What are the delivery and collection times?

Deliveries are made Mondays to Fridays, from approx. 6 a.m. to 6 p.m. Occasionally – for logistical reasons – your toilet(s) may be delivered up to three days before your desired delivery date. Collections are scheduled for a future round. If your order is delivered earlier than agreed, or if TOI TOI & DIXI is unable to collect the toilets on the agreed date for logistical reasons, you will not incur any additional costs.

Do I need to be on site for delivery or collection?

You do not have to be present on location for delivery or collection. However, you must ensure the installation site is clearly marked. Truck access is required to within five meters of the final site. Our trucks are not able to crane toilets over hedges or fences.

Who is liable for damage to the rented portable toilet?

There are various risks for which the lessee may be held liable in the event of damage. TOI TOI & DIXI offers liability exemption cover to exempt you from liability in the event of damage by a third party, natural hazards such as fire, hail and storms, and theft or vandalism. It does not cover damage caused by yourself, damage caused by improper use and damage to third-party property. If you do not take out liability exemption cover, you will be held fully liable for any damage to the rental objects.

How do I arrange for collection of the mobile toilet?

If you rent our portable toilets for a construction site, you do not have to state an end date. From experience, we know that construction sites can be unpredictable and completion can often be delayed. As soon as you know when the portable toilet will no longer be required, simply give us a call. We’ll take care of the rest. It takes at least one week after confirming termination of the rental agreement in writing before collection is made. You will find the respective phone number and your personal order number in the order confirmation which is issued by our customer service team after you place the order.

How are rented construction site toilets with an open end date billed?

You’ve ordered a portable toilet for your construction site without naming an end date. Construction site toilets are invoiced at four-weekly intervals. This means you pay your invoice once every four weeks, and we take care of cleaning and servicing.

Your right of withdrawal for distance contracts.

The followings rights of withdrawal and return apply to distance contracts. If the customer is a consumer, the customer has additional rights of rescission under Sect. 355 of German Civil Code (BGB). This section states that the consumer may withdraw from the contract within 14 days without giving reasons in writing (e.g., letter, fax, e-mail) before performance or –if the goods were delivered before the deadline- also by returning the goods. This period begins upon the conclusion of the contract, in any case after the receipt of this advisory in text form, but not before receipt of the goods by the recipient (in cases of recurring delivery of similar goods, but not prior to receipt of the initial delivery) or fulfillment of TOI TOI & DIXI’s notification/disclosure obligations per Art. 246 a Sections 1 and 2 of the Introductory Act to German Civil Code (EGBGB) or fulfillment of TOI TOI & DIXI’s obligations per Sect. 312 g (1) 1 of German Civil Code (BGB) in conjunction with Art. 246 a Sect. 1 (2) EGBGB. Consumers shall be deemed to have observed the correct withdrawal period if they send written notification of withdrawal or return the object in question before expiry of the deadline. Notification of withdrawal must be sent to: TOI TOI & DIXI Group GmbH, Halskestraße 38, 40880 Ratingen, Germany, Fax: + 49-2102-852-201, E-mail: Cancellation form template


Sofortüberweisung (instant transfer)

“Sofortüberweisung” is an online transfer system operated by Sofort AG for cashless online payment. During the payment process, the buyer is forwarded to their personal online banking area. This enable you to complete payment without sharing confidential banking data with the trader.


PayPal, a subsidiary of eBay, also offers an online payment system. Once you’ve put money into your e-wallet via bank transfer, credit card, or direct debit, you can use it to pay in virtually all online shops in Germany.

Credit card

Credit card companies such as VISA and Mastercard have licensed banks around the world to issue their cards. Consumers can use these cards virtually the whole world over in millions of outlets to pay for goods or take out cash.

Advanced payment

The “advanced payment” method involves transferring the balance before receiving the goods. Once the trader has received payment, they deliver the goods.


Lots of online shoppers in Germany favor the invoice method. Unlike advance payment, paying by invoice enables you to receive the goods first and then pay by a certain deadline.

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